Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the exact same condition that you received it—completely unopened, unused, and in its original sealed packaging. You will also need the receipt or proof of purchase.

Perfume Return Policy (Strictly Enforced) As a premium luxury fragrance brand, we hold our products to the highest standards. For hygiene, safety, and quality control reasons, we do not accept returns or exchanges for perfumes that have been opened, unsealed, or sprayed. This policy ensures that every customer receives a completely pristine, untouched product.

Damages and Issues Please inspect your order upon reception. Contact us immediately if the item is defective, damaged during transit, or if you received the wrong item. Please provide a video or photo of the damaged parcel so that we can evaluate the issue and make it right by sending a replacement.

Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on sale items, promotional bundles, or gift cards.

Starting a Return To start a return for a sealed and unopened item, you can contact us at smstorj@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 166/A, Shehbaz Town , Faisalabad , 38950

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Credit/Debit Card Orders: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Cash on Delivery (COD) Orders: For COD orders, approved refunds will be issued directly via Bank Transfer. Our team will request your bank details once the return is approved.

Please remember it can take some time for your bank to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at smstorj@gmail.com.